Frequently Asked Questions


Can I view my item before purchasing?

Yes. Our showrooms are based in the heart of Hatton Garden London and are open Monday to Friday, 8.30am to 5.30pm. Call us on 020 7404 6616 to arrange a private appointment or by e-mailing
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How can I pay?

You can choose how you want to pay, either by debit or credit card, by sending a cheque made payable to The Diamond Ring Company Ltd, bankers draft or bank transfer directly into our account. At present we do not accept American Express.
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Can I order over the phone?

Yes. We prefer to speak to our customers. If you wish to pay over the phone or talk about any aspect of your purchase, feel free to contact us direct at our showrooms on 020 7404 6616 during business hours Monday to Friday, 8.30am to 5.30pm. For security purposes, we do not take payment via e-mail.
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How do I find out my ring size?

To request your complimentary ring sizer please contact us. If your order is not a perfect fit please return it to us and we will re-size your ring free of charge. Please note that some diamond-set wedding rings and full eternity rings cannot be re-sized, so it is essential that the correct size is ordered. If you need assistance in determining the ring size you require please contact us.
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What if I don't know my partners finger size but want to keep the purchase a surprise?

No problem. We will make your ring to a 'stock size'. Once you have given the ring to your partner (and they say yes!), we will size the ring free of charge. This can either be done by visiting our showrooms in Hatton Garden London, or alternatively we can send you a finger sizer and after working out the correct finger size, post the ring back to us by Special Delivery (which is insured and guarenteed to arrive by next day delivery) and we will do the necessary sizing and post the ring back to you.
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Do you provide an insurance valuation certificate with your products?

Yes, every item will be accompanied by a complimentary certificate of valuation for Insurance purposes.
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How quickly will my item arrive?

Every item that we sell is made to order, and we usually deliver within 5-10 working days of receiving your order. If you would like your item more urgently, please call our showrooms on 020 7404 6616.
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How will my item be delivered?

All of our orders are sent via insured Royal Mail Special Delivery, guaranteed and insured to arrive by 1pm the next day and will require a signature on receipt.
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How is my jewellery packaged?

Every piece of jewellery is supplied in a wooden presentation box, together with your Invoice and jewellery valuation.
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Can my order be sent to an alternate delivery address?

Online orders can only be delivered to the billing address; deliveries made by telephone may be delivered to an alternate address on condition that you are able to prove to our satisfaction that the required delivery address is your business or residential address. We reserve the right in its absolute discretion to refuse to deliver to a particular address.
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Can I return my item for a refund?

If you are not delighted with your purchase, return it to us within 30 days of receiving your item for a refund or replacement. Please see our terms and conditions for further details.
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What is a hallmark?

For further information, see Hallmarks.
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How much you decide to spend on your engagement ring is an entirely personal decision. What is more important is getting the best value for your budget. By buying direct from The Diamond Ring Company, you can be sure that you are getting the best prices direct from the manufacturer, with substantial savings off high street prices.
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Any other questions?

If you have any questions we have not answered here please do not hesitate to contact us.
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