Frequently Asked Questions

 

Can I view my item before purchasing?

Yes. Our showrooms are based in the heart of Hatton Garden London and are open Monday to Friday, 8.30am to 5.30pm. Call us on 020 7404 6616 to arrange a private appointment or by e-mailing viewing@thediamondringcompany.co.uk
Back to Top

How can I pay?

You can choose how you want to pay, either by debit or credit card, by sending a cheque made payable to The Diamond Ring Company Ltd, bankers draft or bank transfer directly into our account. At present we do not accept American Express.
Back to Top

Can I order over the phone?

Yes. We prefer to speak to our customers. If you wish to pay over the phone or talk about any aspect of your purchase, feel free to contact us direct at our showrooms on 020 7404 6616 during business hours Monday to Friday, 8.30am to 5.30pm. For security purposes, we do not take payment via e-mail.
Back to Top

How do I find out my ring size?

To request your complimentary ring sizer please contact us. If your order is not a perfect fit please return it to us and we will re-size your ring free of charge. Please note that some diamond-set wedding rings and full eternity rings cannot be re-sized, so it is essential that the correct size is ordered. If you need assistance in determining the ring size you require please contact us.
Back to Top

What if I don't know my partners finger size but want to keep the purchase a surprise?

No problem. We will make your ring to a 'stock size'. Once you have given the ring to your partner (and they say yes!), we will size the ring free of charge. This can either be done by visiting our showrooms in Hatton Garden London, or alternatively we can send you a finger sizer and after working out the correct finger size, post the ring back to us by Special Delivery (which is insured and guarenteed to arrive by next day delivery) and we will do the necessary sizing and post the ring back to you.
Back to Top

Do you provide an insurance valuation certificate with your products?

Yes, every item will be accompanied by a complimentary certificate of valuation for Insurance purposes.
Back to Top

How quickly will my item arrive?

Every item that we sell is made to order, and we usually deliver within 5-10 working days of receiving your order. If you would like your item more urgently, please call our showrooms on 020 7404 6616.
Back to Top

How will my item be delivered?

All of our orders are sent via insured Royal Mail Special Delivery, guaranteed and insured to arrive by 1pm the next day and will require a signature on receipt.
Back to Top

How is my jewellery packaged?

Every piece of jewellery is supplied in a wooden presentation box, together with your Invoice and jewellery valuation.
Back to Top

Can my order be sent to an alternate delivery address?

Online orders can only be delivered to the billing address; deliveries made by telephone may be delivered to an alternate address on condition that you are able to prove to our satisfaction that the required delivery address is your business or residential address. We reserve the right in its absolute discretion to refuse to deliver to a particular address.
Back to Top

Can I return my item for a refund?

If you are not delighted with your purchase, return it to us within 30 days of receiving your item for a refund or replacement. Please see our terms and conditions for further details.
Back to Top

What is a hallmark?

For further information, see Hallmarks.
Back to Top

Budget

How much you decide to spend on your engagement ring is an entirely personal decision. What is more important is getting the best value for your budget. By buying direct from The Diamond Ring Company, you can be sure that you are getting the best prices direct from the manufacturer, with substantial savings off high street prices.
Back to Top

Any other questions?

If you have any questions we have not answered here please do not hesitate to contact us.
Back to Top

This site uses some unobtrusive cookies to store information on your computer.

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable.

Allow Cookies Refuse Cookies Close